EMOTIONAL LABOR

Emotional Labor

Abstract

Emotional Labor has been the topic of discussion under different circles for quite some time. Many studies have also been done on this topic. We would try to compare the Arlie Russell Hochschild's theory of Emotional Labor to the work of Kiel, L Douglas and Warson Douglas which tends to discuss the emotional labor theory in the context of local level.Table of Contents

Abstracti

Emotional Labor1

Introduction1

Discussion1

Emotional Labor1

Affective Leadership3

Conclusion4

References6

Emotional Labor

Introduction

Emotion is the factor which tends to separate us form the other animals present on this planet, it is the emotion which tends translate us into the figure of human beings. However, in the context of this paper we will be focusing on the theory of Emotional Labor by Arlie Russell Hochschild's. It was Arlie Russell Hochschild's who first discovered the term Emotional labor which tends to interpret the meaning that we humans tend to direct our emotions in the public to display a certain kind of meaning. He tends to argue that we tend to use emotional nods during our interaction, however, this could either involve our thoughts to shape up our feelings, or it could be our body language which forces us to act in a certain way. She further states the fact that we also tend to direct our emotions through different gestures such as smiling in public in order to depict that we are happy.

However, the most common way through which we tend to direct our emotions is through deep acting. Deep acting is translated as the act where the employee tends to revise their feelings as per the requirements of the organization. The use of emotional labor is employed everywhere in every firm or organization, but its importance certainly increases on the local government level. Where the customers are the citizens, and it is in very interest of the government to satisfy their citizens. This paper, therefore, would highlight the use of emotional labor from the local level.

Discussion

Emotional Labor

Emotional Labor more than a practice is a skill we tend to use in our everyday lives to cope up with the different situations we tend to encounter. Many experts tend to believe that the positive attitude is the answer to solve more complex problems. Not only do the experts who are aware of the idea and can relate to this concept tend to practice it. The ones who tend to practice it are unaware of this concept, and the effect it can have on others. According to Hochschild the emotional labor tends to gain further importance in those jobs where public is dealt either on the phone or face to face. One such area is local government where the citizens should be treated as clients. The inability to react as per the citizen's problem could lead to dreadful implications on the part of the image of the local government. Those who tend to deal the citizens on the phone; their tone is thus representing the patience and respect for the citizen which government ...