HumaN Resources Outsourcing in the UK Retail Industry

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ACKNoWLEDGEMENT

I would first like to express my gratitude for my research coordinator, colleagues, and peers and family whose immense and constant support has been a source of continuous guidance and inspiration

DECLARATION

I [type your full first names & surname here], declare that the following dissertation/thesis and its entire content has been an individual, unaided effort and has not been submitted or published before. Furthermore, it reflects my opinion and take on the topic and is does not represent the opinion of the University.

Signed __________________ Date _________________

ABSTRACT

Outsourcing any business process involves both direct and indirect costs and benefitS. Some of the obvious direct, costs include the personnel costs of time spent identifying the business processes to be outsourced, selecting vendors, and managing the vendor relationship. Outsourcing may entail reductions or increases in material and supply costs, training, travel, new equipment and retail. Other direct benefits include staff time and labour costs saved and savings from additional operating efficiencies such as lower material, equipment and retail costs. Outsourcing is transferring over the accountability and liability for performing numerous business functions or activities to an outside specific vendor that required by a industry to carry out its operation. Due to advantages of outsourcing there has been a continuous rise in the outsourcing activity, in the retail industry. It is becoming significant and a key tool for retailers, leaving them to concentrate more on retailing rather than other business areas. Cost reduction is frequently the core focus of all retailers behind outsourcing. It has been seen that numbers of firms have positively implemented outsourcing and have gained their preferred outcomes. The result from the findings brings forward that in today's competitive industry environment reduction in cost, is important for firms to stay competitive. Outsourcing has gained desirability from more and more businesses than in the past and it is assumed that in the future, the outsourcing industry will develop more with off-shore being the most common of totally.

Table of Contents

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER ONE: INTRODUCTION7

Background Of the Research7

Research Objectives8

Research Questions8

Aims of the Research8

Conceptual Framework9

Limitations10

CHAPTER TWO: LITERATURE REVIEW12

Human Resource Outsourcing12

Types of Human Resource Outsourcing16

Complete Outsourcing16

Telephone Outsourcing16

Impacts of Human Resource Outsourcing16

Advantages of Outsourcing Human Resource in the UK Retail Industry18

Disadvantages of Outsourcing18

The Future of Human Resource Outsourcing19

Effectiveness of HR Outsourcing Strategy In The Retail Industry in the UK23

Human Resource Outsourcing in the United Kingdom25

Challenges Faced By Human Resource Outsourcing Companies In the UK26

CHARPTER THREE: RESEARCH METHODOLOGY29

Data Collection Procedures29

Dependent Variables30

Data Collection Procedures30

CHAPTER 04: DISCUSSION & FINDINGS32

Industrial Employee Satisfaction (EESAT)32

Interview Analysis32

Descriptive Statistics for Organisational Performance Dependent Variables34

Industrial Customer Satisfaction (CUSTSAT)34

Temporal Factors36

Advantages of Outsourcing41

Drawbacks of Outsourcing43

Business Process Outsourcing44

CHAPTER 05: CONCLUSIONS48

Future Directions49

REFERENCES50

APPENDICES52

Appendix A52

Survey of Human Resource Outsourcing: Questionnaire52

Appendix B59

Table 01: Descriptive Statistics for Organisational Performance Dependent Variables59

Table 02: Overall Data Set Sample Descriptive Statistics61

Figure 01: Standard Deviation61

Figure 02: HRM Activity Relation with N62

Figure 03: Median Values Of The Descriptive Analysis62

CHAPTER ONE: INTRODUCTION

Background Of the Research

Increasingly, small and medium enterprises are outsourcing human resource activities in their organisations. Business activities and functions have change a lot from the ...