I.T. Department Implementing a New CRM Solution



I.T. Department Implementing a New CRM Solution

Customer Relationship Management (CRM)

Customer relationship management (CRM) is a broadly implemented system for running a company's contacts or relations with its clients, customers, and sales prospects. It includes utilizing an emerging technology to automate, organize and synchronize trade processes mainly sales activities, but also for customer service, technical support and marketing. The general goals are to discover, pull towards you, and prevailing new customers, service and maintain those the business already has, attract former customers to return back, and decrease the costs of client service and ...