Impact of Organizational Culture on Employee Motivation and Job Satisfaction

By

ACKNOWLEDGEMENT

I would like to thank my supervisors, friends and family, without their support this research study would not have been possible.

DECLARATION

I adjudge that the entire content of this dissertation is entirely my own work; the content used in this dissertation has not been submitted before in any educational institution and represents my own opinion.

Signed __________________ Date _________________

ABSTRACT

In this research study, the organizational culture of Nandos has been analyzed and discussed by using the qualitative research method techniques that is secondary data and interview techniques. The interviews were conducted by the managers and employees of Nandos. The organizational culture has an impact on the job satisfaction and motivation of the employees of Nandos. The organizational culture of Nandos is strong and good that is the reason the employees are motivated and satisfied with their jobs. The organizational culture is good that is the reason employees love to recommend to others to join Nandos and excel in their career paths.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

1.1Background of the Research1

1.1.1 Constructive Organizational Culture2

1.1.2 Studies of Organizational Culture in Other Contexts3

1.1.3 Managerial Work Values, Constructive Organizational Culture, and Job Satisfaction4

1.1.4Job Satisfaction5

1.1.5Human Motivation5

1.1.6Turnover6

1.2 Nandos7

1.3 Aim and Objectives of the Study7

1.4 Research Questions8

CHAPTER 2: LITERATURE REVIEW9

2.1 Studies on Job Satisfaction9

2.2 Human Motivation and Job Satisfaction9

2.3 Historical overview on human motivation and job satisfaction10

2.3.1 Hierarchy of needs theory10

2.3.2 Motivation-hygiene theory11

2.3.3 Goal-setting theory12

2.3.4 Expectancy theory13

2.3.5 Job characteristics theory14

CHAPTER 3: METHODOLOGY15

3.1 Research design15

3.2 Qualitative research method15

3.2.1 Secondary Research Sources for Data Collection17

3.3 Instrument17

3.3.1 Interview17

3.4 Reliability18

3.5 Validity18

3.6 Ethical Concerns19

3.7 Literature Search19

3.8 Keywords Used20

CHAPTER 4: ANALYSIS AND DISCUSSION21

4.1 Introduction21

4.2 Questionnaire results21

4.2.1 How do you feel about the salary offered to you here at Nandos?21

4.2.2 What do you think about the shift given to people?22

4.2.3 How do you feel about your life balance in between work life and family life?22

4.2.4 What do you feel about work environment and team sprits at Nandos?22

4.2.5 How management here treat employees in terms of gender, and race?23

4.2.6 What you feel when place opinion to your management?23

4.2.7 What do you think can be done here to motivate people?24

4.2.8 Why are you working for Nandos?24

4.2.9 What are you future prospects?25

4.2.10 Why you recommend to others to work Nandos?25

4.3 Interview results25

4.3.1 What type of rewards - both monetary and non-monetary rewards - are most meaningful to you?25

4.3.2 What aspect of your work life do you feel passionate about?26

4.3.3 What have you done in the last year with your own time and money that would make you more valuable to our company?26

4.3.4 When have you felt the greatest pressure to compromise your personal integrity?27

4.3.5 How you motivate your employees?27

4.3.6 Tell me about a time you've pulled the team together — how have you built morale?28

4.3.7 When have people you were working with not been as honest or sincere as you would have liked? What did you do?28

4.3.8 What type of reward you prefer to your employees (Such as economic, intrinsic rewards, social relationship)28

4.3.9 What action did you take when employees are motivated? (Punishment, reward, ...