MORTGAGE EXPRESS

Mortgage Express

Mortgage Express

Introduction

Achieving the UK Quality Award publicly recognised a significant transformation in the organisational culture, compared to where it had been in the early 1990's. As we know transforming and sustaining an effective culture in any organisation is not easy, particularly when it continues to experience significant organisational change. As John Kotter has said "Of over 100 company transformation efforts, a few have been very successful, a few have been utter failures, most fall somewhere in between, with a distinct tilt towards the lower end of the scale". In addition, the five years since winning the award is a long time in the development of any organisation. So what have Mortgage Express been up to during the last five years? Do they still use the EFQM Excellence Model? How has their quality journey progressed? The following article highlights a number of the changes that have taken place and brings readers up to date with what the company has been doing and where they are today.

Company Background

Mortgage Express Inc. was founded in 1995 by Barry Shields. Since then, Mortgage Express Inc. has grown by utilizing Barry's “customer for life” philosophy of conducting business. With a combination of knowledge, ability, integrity and superior service, Mortgage Express Inc. has built its reputation as a mortgage broker with a commitment to our customers. Mortgage Express is an approved agent for many national banks and mortgage companies, who offer a vast array of mortgage programs. This gives us the ability to meet our customer's financing needs. Mortgage Express are mortgage brokers located at Endeavour House, 1 Lyonsdown Road in Barnet. Bradford & Bingley had developed Mortgage Express into a 'niche' lending brand dealing with specialist lending with more complicated underwriting requirements such as buy-to-let and self-certification mortgages. Mortgage Express is also closed to new business, following the nationalisation.

Analysis

Question 1

Proper recruitment of staff at Mortgage Express ensures the strong foundation to achieve the Mortgage Expressal goals and objectives. Any compromise in recruitment will adversely affect in the ultimate productivity of the Mortgage Express. Although, finding right people for the right position is very difficult in any country, but it is not an impossible job. The recruitment can be done in a most scientific way without hampering the quality. The quality recruitment mostly depends on the presence of the transparent recruitment policy in the Mortgage Express. Bangladesh is known as the employers' market due to the availability of huge unemployed people. This is the advantage of Mortgage Expresss in Bangladesh and they must take full advantage of this opportunity. Mortgage Expresss should not emphasize much on past experiences. Previous experience is preferable but more important is the required potentialities, skills and attitude for the job. A fresh set of people with good education and attitude could be an excellent staff at Mortgage Express if the Mortgage Expresss have good human resource development system for new staff at Mortgage Express. All recruitment must consider the need for gender and diversity requirement of the Mortgage ...