Quality: A Concept Analysis

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Quality: A Concept Analysis

Table of Contents


Aims of the Analysis4

The Uses of the Concept5

Determining the Defining Attributes of Quality6

Disagreement about Care Decisions or Treatment Options7

Patient or Family's Behavior Preventing Safe or Quality Care7

Not Knowing the Right Thing to Do7

System Deficit or Deficiency Preventing Quality Care8

Patient Not Receiving Quality End-Of-Life Care8

Patient and Family Not Having Informed Consent9

Patient Values or Lifestyle Choices9

Possible or Perceived Deficiencies in Care10

The Case10

Antecedents and Consequences11



Quality: A Concept Analysis


Today, the concept of quality can be considered fully incorporated into the business world. However, there is some confusion in companies and organizations of all types when handling the concepts of Quality Assurance and Total Quality. Quality can be defined as the ability to achieve goals of operation sought.

The standard ISO 8402-94 defines quality as:

The feature set of an entity that gives it the ability to meet needs explicit and implicit.

The standard ISO 9000 : 2000 defines it as:

The ability of a set of inherent characteristics to meet requirements.

For many years, different professionals and researchers have tried to study the concept of quality and its implication is the healthcare sector. The variety of issues in the healthcare sector affects the quality of the services by healthcare professionals. Recent trends in health care have created the potential for high levels of quality, especially for physicians and nurses, who are key partners in the provision of healthcare services (Walker, Avant, 1995). The rise of the quality issues in health care was observed in the 1990s due to the lack of human resource. Due to the scarcity of quality HR the professionals were not able to provide the services according to the expectations of the patients. Increases in the expectations of public and health professionals for high quality health care cause an additional strain on limited resources. At the same time that funding has become an issue, technological and pharmacological advances provide new but expensive treatment options, which often lead to questions about the quality.

Typically, researchers have focused on the quality of healthcare services, and have not considered the factors that are deteriorating the quality of healthcare professionals. Only a few studies have directly compared and contrasted the quality of healthcare service and the factors affecting the value of healthcare service. The purpose of this paper is to perform a concept analysis of quality by using the model of Walker and Avant (1995). The aim of this paper is to enlighten and explore the factors responsible for quality in healthcare services. The model presented by Walker and Avant will enhance the reliability of this study and provide beneficial outcomes in order to enhance the quality of healthcare (Walker, Avant, 1995).

Aims of the Analysis

This paper presents a concept analysis of quality for two purposes:

To recognize the “contemporary hypothetical” definitions of quality.

Identify the constructs that define the attributes of quality.

Importance of Quality

The total quality in the organization of a company should be the nerve and motor of the same, if indeed the company you want to ...
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