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Managerial Credibility

Establishing the necessary trust and confidence between business partners is to a very large extent a subjective issue affected by the reputation and image of the organisations or enterprises in question. This refers to the overall perceived credibility, which is essential both in the traditional business as well as in the business practices with strong ICT penetration and network visibility.

In the traditional business environment credibility was normally built on individual correspondence and face-to-face relations and in the end earned through repetition of successful business transactions between the supplier and the customer. Managerial Credibility is questioned instantaneously the case of doubtful first impressions of the network or where there problems with delivery and payments are encountered the credibility could be lost in a few days.

Managerial Credibility administration is essential and deals with all areas of the business operation, e.g.: communicating with the suppliers of products and services, managing the internal processes and resources, presenting the output to clients, working with support networks and complying with the rules and constraints of the environment. The issue is credibility within different kind of partnerships.

In the business domain best practices for Managerial credibility improvement have been developed in the different areas of the operation, ranging from the rigid rules of financial accounting and the guiding norms of ISO/IEC 17799 on information security management to frameworks with even more extensive coverage. Constructions like the ISO 9000 framework of quality management have been used as milestones in such work. These represent examples of well recognised administration tools which can be utilised to raise the level of credibility for the operation and for the transparency of sound business behaviour to the many stakeholders in question.

Even though these tools are mainly utilised by larger enterprises, there are means for smaller ones to take advantage of the guidelines provided by management standards and best practice examples, thus improving their image and differentiation opportunity. The credibility domain is highly related to security and cyber identity issues and the overall assurance issue as well as the agreements domain. These domains are interlinked, support each other, and require parallel attention when studied and applied.

A credibility foundation is built step by step during our professional career path. And as each step is achieved, the foundation of the future is gradually built. From the team member's perspective, you do not want to follow a project manager who is not credible, who does not truly believe in what he/she is doing and how he/she is doing it. Project manager's credibility has a significant positive outcome on individual and organizational performance.

I believe real Tom and Janet strengthen the people around them and make others feel more important. Project leaders must act as facilitators. The most important thing is the project, not the project manager. Credibility can be defined as the behavioral evidence they would use to judge whether or not a project leader was believable. The most frequent response was “they do what they say they will do” or they practice ...
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