Texas Roadhouse Won't Scrimp on Making Employees Happy

Texas Roadhouse Won't Scrimp on Making Employees Happy

Employee satisfaction is defined as the company's ability to fulfill the physical, emotional, and psychological needs of its employees. Employee attitudes typically reflect the moral of the company. In areas of customer service and sales, happy employees are extremely important because they represent the company to the public.

In this paper, I will examine the case study known as "Texas Roadhouse Wont Scrimp on Making Employees Happy," where employee satisfaction is key to a company's success. In order to understand this paper, I will examine employee satisfaction in relation to great customer service and explore alternative methods to motivate employees and the effectiveness of each. Finally I will analyze how transferable Texas Roadhouse ways of motivating employees is in comparison to other organizations.

This statement is applicable for the service-oriented companies, where employees play a huge role in the success of the company. I would submit to you that employee job satisfaction is directly related to customer satisfaction. The management should make decisions and develop measures to increase the motivation of its employees so customer service will improve. An employee can increase the service quality through five important dimensions, such as reliability, assurance, tangibles, empathy and responsiveness (Franco, 2004).

Reliability: The ability of the employees to deliver the promised service to the customer, in a timely manner without error. This type of reputation would increase the customer base and boost sales. Assurance: The ability to remain polite through any situation, and being knowledgeable about the products and services builds a huge amount of trust and confidence. Tangibles: The personality and well-dressed attire of employees, attractive and simple facilities, that are easy to understand, attracts the customers' base. Empathy: Nowadays, customers demand caring and individual attention from the company's employees, hence, ...