THE MEASURES OF ELECTRONIC WEB BASED

Evaluating The Measures Of Electronic Web Based Report Card Ratings On Managed Care Organizations And It's Influence On Consumers

Evaluating The Measures Of Electronic Web Based Report Card Ratings On Managed Care Organizations And It's Influence On Consumers

Report cards, performance evaluations, and quality assessments continue to penetrate the lexicon of the healthcare sector. The value of report cards is typically couched as enhancing consumerism among patients, increasing accountability among healthcare providers, and more broadly increasing the transparency of healthcare information. This paper discusses the potential benefits and pitfalls of these performance assessments. This paper briefly reviews empirical evidence regarding the impact of report cards for healthcare providers and synthesizes the role and limitations of these performance measures into distinct evaluation criteria. The rapid proliferation of report cards for healthcare providers suggests a growing need to develop mechanisms and tools to evaluate their impact. The risks associated with utilizing report cards for provider oversight include the deleterious impact on vulnerable populations and a failure to accurately measure quality of care. The capacity to create report cards should not be the sole criterion to develop and utilize report cards to evaluate healthcare providers. Rather, careful consideration of the benefits and risks should accompany the implementation and utilization of report cards into regulatory processes. This report proposes an evaluation checklist by which to assess the role of report cards in a given healthcare context. Get insight into how managed care plans are promoting their sites to members, providers and employees; considerations when a team is building new functionality into a site; what's been successful for gaining new members. (Peter 2001)

Learn how leading MCOs like Oxford, Kaiser Permanente, and the Health Alliance Plan are bringing the right information to the right people at the right time. How Web site designs are influenced by company strategy, and by such user groups as consumers and providers. Read how one health plan developed its site with input from physician focus groups, a customer advisory board, and a member satisfaction survey. (Kolata 2009)

Managed care e-business managers share their usage statistics, like the percentage of total membership using their site, physician and employer usage, the rapidly growing percentage of enrollment transactions already online.

Managed Care plans can increase member satisfaction, reduce administrative expenses, and better serve the needs of patients, doctors, hospitals and employers through the right combination of Web site services. (Cox 2006)

Our editorial team has been studying and writing about the growth and development of managed care e-business since this trend first began. We have interviewed "early adopters," gleaned important results of industry studies by leading experts and consulting firms, even organized highly-rated audio conferences on e-healthcare, managed care Internet management, and the trend toward online disease management. (Woolhandler 1999)

Today, managed care organizations view their Web sites as a core part of their business, according to one leading healthcare consulting firm. Employers are increasingly turning to the Internet to serve employees with advice about health plans, wellness programs and health ...