The Role of Motivation in Enhancing the Employee Performance at Work

[Name of the Institute]

[Month/ Year]

ACKNOWLEDGEMENTS

I would like to extend my gratitude to my friends, family and my research facilitator for their untiring support throughout this work. Without their help, I wouldn't be able to complete this work.

DECLARATION

I (Name) declare that all the contents written in this research stand for my own work and I have not taken any kind of help from any outside agencies. Moreover, I have not submitted this research at any academic or professional level before. Furthermore, this research is reflecting my personal viewpoint and they are not essentially linked with my university.

ABSTRACT

Our study into the main determinants of employee motivation and retention at Tesco Plc have underscored this while the congruence of other external factors that influence workers at Tesco to retain loyalty with their current employer is examined. The issues highlighted as de-motivating to workers at Tosco include: gender inequality, unfairness, inequality, and general prejudice. The survey was conducted over a three month period at Tesco stores across the U.K. through. It was designed to appraise employee satisfaction on a wide range of questions deemed crucial in motivating workers. These were fashioned along the factors outlined by Kaye and Jordan-Evans (2002). The response of the survey was representative with an overall response of 67.4 percent rate. The results of the survey signify several areas that require improvement to meet the approval of Tesco staff. The study however confirmed that financial inducements were secondary to job security, health issues, and familial considerations.

TABLE OF CONTENTS

ACKNOWLEDGEMENTSii

DECLARATIONiii

ABSTRACTiv

LIST OF FIGURESviii

LIST OF TABLESix

CHAPTER 1: INTRODUCTION1

1.1 Overview of Tesco Plc1

1.2 Impact of Motivation2

1.3 Aims and Objectives of the Study7

1.4 Research Framework8

1.5 Research Design8

1.6 Background to the Study9

1.7 Research Questions10

1.8 Limitations to the Study10

CHAPTER 2: LITERATURE REVIEW13

2.1 Introduction13

2.2 Significance of the Study14

2.3 Motivational Theories15

2.3.1 Maslow's Hierarchy of Needs Paradigm17

2.3.2 Herzberg's Motivation-Hygiene Model18

2.3.3 Vroom's Expectancy Theory21

2.3.4 McGregor's Theory X and Y23

2.3.5 Adam's Equity Theory24

2.4 Organizational and Employee Motivation25

2.5 Myths about Employee Motivation28

2.6 Hard and Soft Approaches to Employee Motivation30

2.7 Interactions between monetary incentives, feedback and recognition32

2.8 Performance evaluation33

2.9 Measuring and monitoring performance34

2.10 Recognition of the higher rate performances35

2.11 Benefits of Performance Evaluation36

2.12 Intrinsic Motivation36

2.13 Summary37

CHAPTER 3: METHODOLOGY39

3.1 Introduction39

3.2 Methodology39

3.3 Research Question41

3.4 Preparation of the Questionnaire42

3.5 Research Strategy42

3.6 Collection of Data43

CHAPTER 4: ANALYSIS AND DISCUSSION46

4.1 Intrinsic Motivation and Performance49

4.2 Highly Motivated and Engaged Employees Positively Impact Firm Performance53

4.3 Relationship between Motivation and Performance54

4.4 Intrinsic motivation and the Performance of Employees in the retail sector56

4.5 Analysis58

4.5.1 Intrinsic Motivation in the retail sector60

4.6 Challenges for Retail Businesses62

4.6.1 Turnover Rate62

4.6.2 Promotions63

4.6.3 Training for Store Management63

4.6.4 Front-line Employee Training64

4.6.5 Performance of Employees in Retail Business64

CHAPTER 5: CONCLUSION65

5.1 Recommendations67

5.2 Future Research69

REFERENCES70

LIST OF FIGURES

Figure 1: Maslow's Hierarchy of Needs18

Figure 2: Relationship between Effort, Performance and Outcome22

Figure 3: Equity Theory: Correlation between Outcomes and Inputs concerning diverse people25

Figure 4: Sources of Primary Data40

Figure 5: Types of questionnaire44

Figure 6: Tesco's Graph47

Figure 7: Employee Tenure48

Figure 8: Employee Motivation54

Figure 8: Relationship between Motivation and Performance55

Figure 10: Performance Appraisal graph57

Figure 11: Employee Turnover Rate Graph62

LIST OF ...