Information Technology

Creating Business Value with Information Technology

Creating Business Value with Information Technology

Introduction

As recently as a few years ago, many businesses ran IT systems without understanding how the disparate systems worked together to deliver a business service. Typically the IT department was separated into silos according to specialization — a network group, database group, desktop applications group, and a separate mainframe group. Each was charged with ensuring that its part ran efficiently and could report on any technical metric imaginable, whether or not that metric was pertinent to the business. Instead, they needed to focus on managing IT from a ...