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Euro bank EFG e-banking52 Recommendations55 Technological innovation58 Old banking from customer perspective61 Added value66 Banking and reliance on technology68 Growth in the usage of internet70 REFERENCES72 APPENDICES77 Questionnaire77 CH...
online banking in UK. Consumer behaviour, attitude, motivation and cultural influence were examined with regard to British adoption of these services. The paper includes reviews of consumer attitude and adoption of electronic banking litera...
TQM), investigating the status of TQM within the financial services industry in the UK. The research finds that at the present time the financial services industry is in a state of considerable structural change, and competition is intense....
clientele service is mportant to the company ? The kind of attitude and strategy the staff in Bank exhibits is truly critical. It would be the make or shatter in profiting the customer's loyalty. The complications that affect customer-...
Customer Service Management (CSM) begins with a clientele that is concentrated enterprise scheme conceived to hold clients and avert the affray Profiting them. The imperative to reply to what client's desire has appeared as an outcome of sh...
team is improving the process in system of Internet-banking service and changing phases. To explore how Group processes could be improved in this regard, the four intervention methods was developed and used in research studies in which the...
Information Technology” in a holistic context. The main focus of the research is on the use “ATMs, Mobile and Internet Banking” and the perception of the customers to use them. The research also develops a conceptual model and tries to gaug...