Policy & Procedure for Customer Service

Policy: Voicemail Messages and Walk-in-Customers Dealing

Procedure

Incoming calls and Voicemail Messages

When answering telephone call, receptionist would greet the caller and will identify her/himself giving their name and department.

Receptionist will assist the caller to the possible extent.

Receptionist is supposed to answer the call within three rings, if they are available on seat.

If receptionist is able to answer an unattended call then they will leave a message for concerned person after attending the call.

Save yourself a lot of questions on the phone and really listen to what the caller says.

At the time of taking message from ...