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Telecommunications: Solutions And Substitutes

Telecommunications: Solutions and Substitutes

Telecommunications: Solutions and Substitutes


In this study we try to explore the concept of resolving technical problems and looking out for the necessary outcomes and alternatives that would prove beneficial for companies and organizations developing the necessary skills and expertise altogether. The main focus of the research is on looking for alternative and substitutes that would provide resolving casualties that have and its relation with what factors measures are required.

Defining the Business Problem

The problem that MMPS currently experience is around network management. The ideology here is implementation of a sound, long-term, sustainable and an effective network system that not only makes way for the development and the establishment of a better customer portfolio, but would also provide for analyzing and reaching out to customers in newer segments targeted.

Proposed Technology Solution

The proposed technology solution would be Skype. The software is an online application that has been routed and recently becoming popular in the midst of creating and establishing a strong, well-knit, closely coordinated network, which not only provides for the changes and the challenges that are associated with telecommunications, but would also provide for tapping into market and customers altogether in the long-run (Hu, Chen & Chen, 2006).

Establishing corporate accounts with the company and acquiring a strong association, all required features of flexibility, reliability, scalability, performance, economic efficiency, manageability and security. With a 24-hour customer servicing centre, communications with clients within and outside the organizations would not only provide for the recurrent changes and the challenges that would make way for progress, but also call for providing the platform where the current customer clientele would be connected in the long-run.

Proposed Processes and Policies for the Technology Solution

Considering the changes and the challenges that have been experienced in the previous situations and conditions, privileges and installations would have to be invested to those individuals and employees that are directly involved in close proximity and connection with the front-end.

While there is a great chance and possibility that personal conversations may take place, however it would provide great scrutiny and investigation on the part of team coordinators, mangers and people working in the company’s IT department. Furthermore, the connections through which the company would make way to establish strong contacts, relationships and rapport with current and new clients (Sambo, Andriolli, Giorgetti & Castoldi, 2011).

Impact/Risks involved

Absolutely no document sharing of informal cadre and nature would be entertained with this software. Locks, protocols, keys and triggers would be installed that would provide for identifying, highlighting and notifying any activity posted and executed during the pursuit of using Skype.

Furthermore, a major risk involved of data loss. With tangible documentation preferred, it would be wise to adhere to tangible postages and mail delivery that would not only call for a better connected outcome, but also improve communications established between clients – both new and existing. With each customer dealing, it would be wise to make way for the development and laying the foundation of creating and establishing a better outcome in ...

Development Of An E-Commerce Website For A Brick And Mortar Store

Development of an E-Commerce Website for a Brick and Mortar Store



Brief Company Background3

Discussion of Business Problem4

High Level Solution5

Benefits of Solving the Problem5

Business/Technical Approach5

Business Process Changes6

Technology or Business Practices Used To Augment the Solution7

Conclusions and Overall Recommendations8

High-Level Implementation Plan9

Summary of Project11

Development of an E-Commerce Website for a Brick and Mortar Store


With the rapid growth of information technology and cyber space over the past few years, the E-commerce has introduced and gained popularity in various business organizations. Nowadays, most organizations rely on their dynamic and attractive websites for selling their products. For serving the purpose of effective sales, organizations utilize the effective online media marketing techniques. The paper describes the development of E-Commerce website for the brick and mortar business of club IT.

Brief Company Background

Club IT is one of the famous music venue and night clubs of the city. It is owned by Ruben Keys and Lisa Tejada, and they also manage it. They have recently developed advanced information technology infrastructure, intended to help them in improving the performance of their club and effective management of the resources (Rainer R.K. & Turban E., 2008).

The target audience of the club is of the age group 21 to mid 30’s. The club remains busy in evenings and especially during the weekends when the company arranges special programs to keep the customers attracted. The majority of the customers are from the age group, for whom drinking is legalized. The club aims at providing customers with quality food, beverages, alcoholic and non alcoholic drinks along with the high quality music and dance, which is the main cause of fame for the club. As this is the age of information, so the generation, which is the foremost customer line, highly equips with advanced technology and hand held devices, such as smart phones and black berries. The use of tablets and wireless communications are a part of their daily life activities. Also, the concept of social networked has emerged dramatically over the past decade. As a result, the customers use the social networking sites such as face book and twitter more than any other communication tool.

The club has staff to perform the duties of cooking, security, cleaning, managing front desks, serving customers, and arranging musical shows. The focus of the customers on advanced technology urges the club to develop innovation strategies for strengthening the customer relationships and loyalty. The club makes use of fast broadband connection for connecting with employees over intranet connections, and for connecting with customers through the website and emails. Also, the club has efficient transaction processing system (TPS).

For meeting the demands of the present customers, the club updates its website regularly, in order to inform customers about special offers and events such as concerts, etc. The website is very dynamic, attractive and functional which helps the customers of the young generation in knowing about the club activities, music shows, advance booking of the tickets, food and beverages.

Discussion of Business Problem

From the internet or website’s perspective, e-commerce defines as the ...

A Model For Socio-Technical Systems

A Model for Socio-Technical Systems

A Model for Socio-Technical Systems


Information systems is the domain that is considered to be among the ones that have been developed extensively in the recent past. They have evolved significantly over time and are now playing a significant part in a number of areas in the modern world. They have greatly simplified everyday tasks, especially offices and businesses are making the most of it.

Information systems are a combination of software, hardware infrastructure, users and the software that runs them. Furthermore, they are demarcated by properly marked boundaries. There are a number of different types of information systems including include office information systems, transaction processing systems, management information systems, decision support systems, process control system, expert systems and integrated information systems. All these systems have become quite common in the present world. One of these systems, i.e. socio-technical systems has been enhanced greatly with time. They are now deployed in a number of areas of application as per requirement.

Socio-technical systems in the domain of organizational development is an approach that is taken in order to analyze the organizational design that is very much sophisticated that recognizes the interaction between the humans and the technology that is in use at their workplace. In simpler words, it refers to the relationship that exists between the social and technical or technological aspects of an organization (Whitworth & Ahmed, 2013).

It is based on two basic principles. The first one is that the interaction taking place between social and technical factors provides the opportunities enabling successful performance of the organization. The second one is that optimizing a single aspect may lead to undesirable effects. This suggests that socio-technical systems are all about joint development and optimization of both the aspects.


Like every system, all information systems are based on some model and decision support systems are no exception. All the systems face changes in a continuous manner and therefore their developers need to be ready and up to the mark to cope up with those challenges. With the passage of time, a system may change due to some factors. As a result, proper arrangements need to be in place to modify the system to adapt to the changes.

It is possible that a system proves to be very helpful to its users. On the other hand, it is also possible that the system associates a number of problems and therefore is not useful for the users to the extent it is tended to (LaRue, 2004).

One of the models used for defining the socio-technical interface systems is the Model for Assessing Adaptive Effectiveness (MAAE). Models play a pivotal role in defining and describing the systems. It is so because the aspect of wholeness of the model compels one to view the system form the top so as to establish a big and clear picture of the whole system of the organization. But it is also factual that establishing such a view is quite ...