Hospitality Business Management

by

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I, [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

Signed __________________ Date _________________

ABSTRACT

In this study we try to explore the concept of “Hospitality Business Management” in a holistic context. The main focus of the research is on “Management in Business in Hospitality Industry” in “United Kingdom”. The research also analyzes many aspects of “Current Structure of Hospitality Industry” and tries to gauge its effect on “Consumer Preference”. Finally the research describes the factors which have an impact consumer experience in Hospitality Business.

Table of Contents

ACKNOWLEDGEMENTii

DECLARATIONiii

ABSTRACTiv

CHAPTER 1: INTRODUCTION1

1.1Background of the Research1

1.2Purpose of the Study1

1.3Problem Statement1

1.4Rationale2

1.5Aims and Objectives2

1.6Theoretical Framework3

1.7Research Questions3

1.8Ethical Concern4

CHAPTER 2: LITERATURE REVIEW5

2.1Hospitality Industry5

2.2Current Structure of the Hospitality Industry5

2.3Hospitality Business Management6

2.3.1Hospitality Management and Consumers7

2.3.2Integration of Information Technology to manage the Hospitality Business8

2.3.3Issues affecting hospitality Business9

2.3.4Potential Trends and Development in the Hospitality Business10

2.3.5Quality Assurance and Quality Management Can Be Used To Improve Quality and Productivity in Hospitality Business11

2.4Current Scenario of Hospitality Industry12

2.4.1Difference between Hospitality and other Business Management13

2.5Impact analysis of Hospitality Business13

CHAPTER 3: METHODOLOGY15

3.1Research Design15

3.2Literature Search15

3.3Keywords16

3.4Definition of Qualitative Research16

3.5Consideration of Qualitative Research17

3.6Research Method17

3.7Confidentiality18

3.8Validity18

REFERENCES19

APPENDIX22

CHAPTER 1: INTRODUCTION

Background of the Research

This paper will focus on Business management in Hospitality Industry. The hotel industry dates back to antiquity, where the need to exchange goods between different civilizations, traders to travel from one country to another for the exchange, at first this service were free at this time to the accommodation of merchants were the kings built shelters on the roads, to encourage trade and to protect merchants from the thieves. Ford and Peeper (2008, pp-89) states that “There were different types of hotels, some of poor quality and reputation for the poorest people, some of excellent quality but affordable only too wealthy people. After the fall, of the Roman Empire until the tenth - XI hosting service passed to the monasteries, which had provided this service for charity. Hospitality became a volunteer and was protected by law, was also the sites where they provide this service in exchange for a value”.

Purpose of the Study

In this study, the researcher will focus on highlighting the Emergence of Hospitality Industry and will determine the factors that are involving in Management of Hospitality business. The research will also analyze the critical issues and challenges face by Hospitality business.

Problem Statement

Hospitality Industry is one of the biggest employers of immigrants which consist of both legal and illegal immigrants. People say that immigration policies are the main reasons why the hospitality industry is blooming. Though this may not be entirely true as there are two sides of everything, according to many researchers hospitality industry is also suffering because of many undocumented workers. The reason behind this is that ...