Marriott Hotels Operation Management

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Marriott Hotels Operation Management

Marriott Hotels Operation Management


Operation Management is to organise quality. How does an Operation Manager proceed about organising quality? They can do this through correct teaching of workers, use of value components and productive planning. This may appear like many, but every part is absolutely crucial to the output of the last good. Also there are numerous answers and advancement that permit the operation supervisor to perform obligations and connection all components of the business process. Such answers encompass computer and IP answers (Slack et al, 2004, pp 45-178). Similarly Decision making is a part of nearly all human endeavours. While most decisions are attached with difficulty explaining, numerous are not. Managers may conclude to take activities that will set solely new measures of presentation or conclude to attain some new aim or set up a new main heading for their companies. Most managerial undertakings for example difficulty explaining, strategic designing, and asset share, engage one or more constituents of what is characterised as the decision making method (Halpern, 1996, pp 34-189). This assignment aims at providing an analysis on organization structure, values, culture and change management in two companies. The Marriott hotels corporate culture and management style is based on meeting customer needs through excellence in quality, service and hospitality. Marriott is a leading accommodation, food and facilities management company, one of two companies formed as a result of the split of Marriott Corporation on 8 October 1993. Marriott Corporation was founded in 1927 when J. Willard and Alice S. Marriott opened a nine seat root beer stand called “The Hot Shoppe” in Washington DC. The first Marriott hotel, Twin Bridges Marriott Motor Hotel, opened in Arlington, Virginia in 1957. Today, Marriott International and Host Marriott Corporation are chaired respectively by JW (Bill) Marriott, Junior and Richard E. Marriott, sons of the former corporation's founders. With over 200,000 employees and operations in more than 50 countries worldwide, Marriott International enjoys strong market share and has annual sales of US$ 8 billion.

Mission Statement

“To be worldwide leader in consistent delivery of high levels of products and services, to quality tier lodging guests. Our firm pledge is that every visitor leaves satisfied.”

Company Overview

Marriott International, Inc. is a premier worldwide hospitality company. Its heritage can be traced to a small root beer stand opened in Washington, D.C., in 1927 byJ. Willard and Alice S. Marriott. Today, Marriott worldwide has more than 2,600 lodging properties located in the joined States and 63 other nations and territories. Although the group is the ownership of a geographically dispersed hotel properties, its structure tend to be unique and property-specific. Marriott Lodging is a "world class" franchise organization. With a trusted name and a number of hot lodging brands like Courtyard, Fairfield Inn and Residence Inn, in addition to their upscale Marriott brand, they had generated phenomenal growth (Witell, N. L., Antoni, M. & Dahlgaard, J. J. 2004).

The Marriott Structure

Between 1927 and 2003, the Marriott grown from a nine-stool A&W root ...
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