Performance Appraisal on Employee Performance

By

ACKNOWLEDGEMENT

I would like to express my gratitude regards to my research coordinator, colleagues, family and friends for their relentless support and guidance, without them I would not be able to deliver this work.

DECLARATION

I, (Your name), would like to declare that all contents included in this dissertation stand for my individual work without any aid, and this dissertation has not been submitted for any examination at academic as well as professional level, previously. It is also representing my very own views and not essentially those that are associated with the university.

Signed __________________ Date _________________

ABSTRACT

Performance management has become a major component in a business's success that has become increasingly significant to mentor and hire employees in such a manner that they can align themselves to the ever-changing job requirements. It enables the sub-ordinates to have a grasp on their career and achieve their targets. It creates trust in the leadership, better productivity and responsibility. The study aims to evaluate what is Performance Evaluation and what activities are involved with it. This research work basically based on case study of Citigroup and consists of an evaluation of performance management in Citigroup. It also examines if performance management affects the employee productivity and assesses as to what extent it can affect the performance and what are the other approaches which can improve the worker's productivity. This study is specifically based on a given organization keeping in view the previous studies over the impact and effects of the taking into account the performance based payments and appraisals in the companies; this research sheds even more light over the effectiveness of any program that is related to the kind mentioned above. It discusses the overall effect of the worker's efforts and the appreciation and appraisal dependent over the behaviour and attitudes related to the work and the opportunities for personal development. In this organization, there must be a consideration of the appraisal based on the performance, as it is a wise decision for improving the alignment of the employees with the company's goals and objectives.

TABLE OF CONTENTS

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

1.1 Inquiry Overview1

1.2 Background Information1

1.3 Organisation Background2

1.4 Rationale of the Study3

1.5 Statement of the Problem4

1.6 Research Questions4

1.7 Research Aims and Objectives4

1.8 Summary5

1.9 Significance of the Study6

1.10 Definition of the Terms6

1.11 Scope and Delimitations7

1.12 Summary7

CHAPTER 2: LITERATURE REVIEW8

2.1 Introduction8

2.2 Conceptual Clarifications8

2.2.1 The Nature of Appraisal8

2.2.2 Content of Appraisal9

2.2.3Contextual Performance10

2.2.4 Goal Orientation11

2.3 Appraisal process11

2.3.1 Appraiser--Appraisee interaction11

2.3.2 The context of appraisal12

2.4 Cultural Differences and Appraisal12

2.5 Performance Evaluation13

2.6 Measuring And Monitoring Performance13

2.7 Recognition Of The Higher Rate Performances15

2.8 Benefits of Performance Evaluation15

2.9 Benefits To The Individual:17

2.10 New Age Type of Performance Appraisal System18

2.11 Hekhauzen Identified The Following Main Areas Of Its Study:20

2.12Compensation and Rewards23

2.13 Summary23

CHAPTER 3: METHODOLOGY24

3.1 Introduction24

3.2 Paradigm of the Research24

3.2.2 Positivism and Interpretivism26

3.3 Research Approach27

3.4 Research Strategy27

3.5 Research Sample28

3.6 Collection of Data29

3.7 Triangulation29

3.8 Summary30

CHAPTER 4: FINDINGS AND ANALYSIS31

4.1 Introduction31

4.2 Data Analytical Approach: Thematic Analysis31

4.2.1 Employee Motivation33

4.2.2 Employee Performance35

4.2.3 Performance Appraisal37

4.3 Descriptive Analysis39

4.4 Analysis of the Findings46

4.5 Analysis of Literature Review46

4.6 Summary48

CHAPTER 5: RECOMMENDATIONS AND ...