RESOURCE MANAGEMENT

Resource Management

Resource Management

The ISO 9000 standards are a group of formal international standards, technical reports, technical specifications and web based documents on Quality Management and Quality Assurance.  It is a fundamentals and vocabulary of system of controls used by million company world wide as a combination of good management practice.  The standards are developed by the International Organization for Standardization, which is the world's largest developer for standards.

The International Standards which ISO develops are very useful. They are useful to industrial and business organizations of all types, to governments and other regulatory bodies, to trade officials, to conformity assessment professionals, to suppliers and customers of products and services in both public and private sectors, and, ultimately, to people in general in their roles as consumers and end users.(ISO, 2004)

The International Standards ISO 9000: 2000 are including one certification, ISO 9001: 2000, and one non-certification, ISO 9004: 2000.  International Standards ISO 9001: 2000 is the version of ISO 9000 for organizations that do R&D as well as "production."  On the other hand, “[ISO 9004: 2000 is the] guidelines for performance improvements Provides guidelines beyond requirements of ISO 9001 - it is not a guide to implementation of ISO 9001.” (ISO Standards Bookshop, 2002)

Comparison

The following chart is the brief comparison of ISO 9001: 2000 and ISO 9004: 2000.

Figure 3.2

Principle

ISO 9001

ISO 9004

Customer Focused Organization

Assure conformance to defined customer requirements. Ensure effective response to customer feedback.

Understand current and future customer needs and expectations. Address customer loyalty. Measure customer satisfaction and act on it.

Leadership

Set and deploy policy and verifiable objectives, provide resources and establish an environment for quality.

Establish vision, direction and shared values. Set challenging goals and implement strategies to achieve them. Coach, facilitate, and empower people.

Customer Focused Organization

Assure conformance to defined customer requirements. Ensure effective response to customer feedback.

Understand current and future customer needs and expectations. Address customer loyalty. Measure customer satisfaction and act on it.

Leadership

Set and deploy policy and verifiable objectives, provide resources and establish an environment for quality.

Establish vision, direction and shared values. Set challenging goals and implement strategies to achieve them. Coach, facilitate, and empower people.

Process Approach

Establish, control and maintain documented processes.

Explicitly identify internal / external customers and suppliers of processes. Focus on use of resources in process activities, leading to effective use of people, equipment, methods and materials.

 

Figure 3.2(Continue)

Principle

ISO 9001

ISO 9004

System Approach to Management

Establish and maintain a suitable and effective documented Quality Management System.

Identify a set of processes in a system. Understand their interdependencies. Align the processes with the organizations goals. Measure results against key objectives.

Continual Improvement

Through management review, internal / external audits and corrective / preventive actions, continually improve the effectiveness of the Quality Management System.

Set realistic and challenging improvement goals, provide resources and give people the tools, opportunities and encouragement to contribute to continual improvement of processes.

Factual Approach to Decision Making

Management decisions and actions pm the Quality Management Systems are based on the analysis of factual data and information gained from reports on audits, corrective action, nonconforming products, customer ...