OPERATION MANAGEMENT

Operation Management

Executive Summary

Operations management is concerned with those activities that produce the goods and/or deliver the services required by customers. These activities are at the core of any organization and typically involve the management of the vast majority of its assets, employees and expenditure. Operations management is often not as well recognized an area of study as the other functional disciplines of marketing, human resource management and finance and accounting. And yet, operations management is every bit as important as those other functions. No organization can hope to be successful unless its operations are well managed. Like the other business functions, operations management has developed as a distinct academic discipline in restaurants industry. The world in which operations management is skilful is changing rapidly.



Table of Contents

Introduction4

Company Ownership4

Location & Operations5

Restaurant Design6

Optional Patio7

Operating Criteria7

Services7

Operational Strategy and Implementation9

The Transformation Model10

Process Transformations11

Conflicts in Operations Management11

Business Innovation Opportunities12

The Innovation Matrix14

Leadership14

Organizational Implications15

Boundary Management15

Conclusion19

Operation Management

Introduction

Cosmo Restaurant & Lounge is unique to UK. The bistro features 3 venues in one (a notion called 'Multi-Branding'): A Tapas Lounge, Cosmopolitan Bar, and Full Service Dining. This notion boasts customers variety, proposing multiple dining and entertainment choices within a lone establishment. The spatial and list divisions will expand our appeal and supply our customers with a distinct know-how on each visit. The air caters to a juvenile but mature adult crowd. This is not a family dining establishment. Total space requirements are 3,000 rectangle feet. In total, the bistro will provide seating for 110 patrons. Where possible, consideration will be granted to incorporate a dining patio. Zoning, parking, and accessibility matters will be reconsidered as key criteria. We will draw on our Advisory Board as part of the location assortment and lease negotiation.

Company Ownership

The restaurant will start out as an LLC corporation, owned by its founders, Zander Hunte and Peter Smith. Mr. Smith will function as the General Manager and boss Chef, and Mr. Hunte as Managing Partner. Mr. Hunte and Mr. Smith have a long-standing expert connection in the bistro industry, arising back to Toronto, Canada. Mr. Smith is an carried out restaurateur, having belongs to some full-service restaurants. He actually owns Brassaii bistro (www.brassaii.com), and Bauhaus Bar and Nightclub. Mr. Smith is furthermore an worldwide bistro advisor for peak organizations such as the Starwood assembly, who own the inn chains of The Westin, Sheraton inns, Four Points, St. Regis, and W Hotels. Mr. Hunte has a background in worldwide enterprise administration, and is declared in bistro and inn Management. Under the administration of Zander Hunte, Myth Restaurant was a feature bistro in Toronto, and differentiated as a peak 10 bistro while under his administration from 1992 - 1995.

Location & Operations

With over 250 chairs, delicious food and outstanding value for cash Cosmo Bristol has rapidly established itself as a destination dining venue. The vigilance to minutia moves far beyond the kitchen with a tasteful, subtle conceive operated by amicable and effective waiters / waitresses. The bistro boasts 6 reside preparing food positions, including a teppanyaki hotplate, ...